Find answers to your questions about our products, payments and deliveries here.
Our Golden Glow device is designed to meet specific needs. Whether you are looking to reduce wrinkles, improve skin texture, or treat acne, our product descriptions detail the benefits of our device. You can also contact our customer service for more questions.
Yes, it is recommended to clean your device after each use to ensure optimal hygiene. Use a soft cloth slightly dampened with water or a mild antibacterial solution. Make sure the device is turned off and unplugged before cleaning.
Each device comes with a USB-C charging cable. Plug it into a power source like a wall adapter or computer. Charging times vary by model, but typically take about 2-3 hours to fully charge. Once charged, the device's indicator light will turn off.
A full battery lasts for 5 to 10 full treatments. Refer to the user guide that came with your device for specific information.
Our device is designed to be convenient and portable. Once charged, you can use it without needing to plug it into a wall outlet, giving you complete freedom of movement.
You can use your device at any time of the day. However, many of our users prefer to incorporate it into their evening routine to promote cellular regeneration during the night.
No, there are no side effects when stopping the treatments. However, to achieve and maintain optimal results, it is recommended to follow a regular routine
We recommend consulting your doctor before using our devices during pregnancy or breastfeeding.
If you have cancer or another specific medical condition, we advise you to consult your doctor before using our devices.
Yes, slight redness is normal after a light therapy session and should disappear quickly. This indicates that your skin is responding to the treatment.
In some cases, light therapy may initially cause a purge of impurities from the skin, which can lead to temporary breakouts. This usually improves with regular use.
A feeling of dryness may occur after a session. We recommend applying a moisturizer or serum to soothe and nourish your skin after each treatment.
The Golden SkinPro™ is designed to give you radiant, healthier-looking skin, right from home. Whether you’re looking to reduce wrinkles, soothe acne-prone skin, or improve your skin’s overall texture, this device combines advanced light therapy technology to meet your specific needs. You get professional treatment without the hassle of traveling to a salon.
Our products are distinguished by their cutting-edge technology, ergonomic design, and ease of use. Unlike other devices on the market, our products are backed by clinical studies and come with a one-year warranty for complete peace of mind. In addition, we are committed to providing exceptional customer service and a salon-quality skincare experience.
We accept payments by credit card (Visa, Mastercard, American Express), as well as PayPal and other secure options.
Yes, we offer installment payments of up to 6 times to allow you to pay for your order in several instalments. The available options are displayed at the time of payment.
Yes, all our prices include applicable taxes. You will have no surprises at checkout.
Your invoice will be sent to you by email once your order is confirmed. If you have not received it, contact our customer service at goldenglowofficiel@gmail.com
For international orders, customs fees may apply depending on your country's regulations. These fees are the customer's responsibility.
We process orders quickly to ensure optimal delivery times. If you wish to modify or cancel your order, please contact us immediately at goldenglowofficiel@gmail.com. If your order has not yet been shipped, we will do our best to accommodate your request. Once shipped, it will no longer be possible to cancel or modify it.
We offer a 30-day return policy after receiving your order. Products must be returned in their original condition and packaging. For more information, please visit our returns page.
To initiate a return, please contact us at goldenglowofficiel@gmail.com with your order number and details of your request. Once your request is approved, we will provide you with instructions on how to return the product. Please note that return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
Our Golden Glow devices are covered by a 12-month warranty against manufacturing defects. This warranty does not cover damage caused by misuse or normal wear and tear.
If you have a problem with your device, contact us at goldenglowofficiel@gmail.com with a detailed description of the problem, your proof of purchase and, if possible, photos or videos. We will guide you through the process of replacing or repairing your product.
Yes, we work with health and beauty professionals, such as dermatologists, estheticians and spas. If you are interested in a bulk order or partnership, please contact us at goldenglowofficiel@gmail.com to discuss our professional rates and special conditions.
Shipping costs are calculated based on your location and the weight of your order. Standard delivery is free for all orders over €100."
Once your order has been shipped, you will receive an email with a tracking number to follow your package in real time.
Free shipping is only available for orders over €100. If your order does not reach this amount, a shipping fee will apply.
Yes, we ship worldwide. However, delivery times and costs vary depending on your country.
Orders are typically processed and shipped within 1-3 business days. Once shipped, delivery takes approximately 4-7 business days, depending on your location.
